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One statistic that resonated with me years ago, and has stuck with me to this day, is a case study that was done regarding the use of iPhone by customers at the Genius Bar of Apple 5th Avenue. And heck, you can always walk into the Apple Store and see if itвЂ™s possible for someone to make one for you, but I would use this as a last resort as the Genius Bar would treat you as a walk in apportionment so you may be waiting at the store for a while.

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You can always dial AppleCare via their free support line of: 1-800-APLCARE (800вЂ“275 вЂ“2273). You can have a friend or family member make one for you.

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A charge would come into play if you actually got your device serviced such as display replacement, liquid damage, physical damage, or an out of warranty repair, etc.ДЇinally, letвЂ™s play devil's advocate here and ask, how do you book an appointment if you lost your iPhone, cracked your screen, or device doesnвЂ™t start up properly to launch the Apple Support App to make the reservation? Well you can always think outside the box and go the desktop browser route to book an appointment online. Mind you all of these options to at least start the conversation are completely free. Back in the Apple Support App you can select to вЂњTalk to Us NowвЂќ вЂњSchedule a CallвЂќ вЂњChat with a representativeвЂќ and вЂњBring in for RepairвЂќ. A shoutout to the newest one of those channels which is the Twitter handle that IвЂ™d recommend everyone to follow.

Why the heck not!? Well Apple adoption has considerably grown year over year, so clearly leadership is trying to solve your issue through other channels before you actually show up at the Apple store. Now you will notice on this screen you donвЂ™t see Genius Bar right away. Select the product that you are looking to get support on, find your topic that you would classify your issue under, further select the modifier to your problem, and the App will display support options for you.

It basically displays an inventory of all of the Apple devices that you own that are associated to your iCloud account. Since you logged in with your iCloud Apple ID and Password, this is where Apple is able to leverage their ecosystem and their own internal infrastructure to show you devices that you are currently signed in to. Although itвЂ™s not entirely possible to combine two Apple IDвЂ™s into one, Family Sharing is Apple's answer to this predicament.

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In the occasion you have an Apple ID for iCloud, and a Apple ID for the App Store, feel free to check out my blog post I wrote back in 2018 вЂњ How To Merge Apple IDвЂ™s?вЂќ. On this screen IвЂ™d recommend you use your iCloud Apple ID and Password. On first launch, the App will present you to log in with your Apple ID and password. Staying on the topic of booking a Genius Bar appointment, this is how you go about doing so. Why in the world this App is not pre-baked into iOS fresh out of the box to the day boggles my mind?! рџ¤Ї This App is SUPER cool though, and incredibly useful. Now this is a free app from the iOS App Store that, yes you need to go search for and download. Although that workflow still works today, the creating a Genius Bar appointment experience evolved even further into one of the most undervalued and under promoted iOS Apps in their entire Apple ecosystem.

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That process further evolved to needing to log in online with an Apple ID and Password to make sure customers werenвЂ™t making multiple appointments when they only needed one, therefore clogging up the queue. Well years back when I worked at Apple you would have to go to from a desktop web browser, look up the Apple store in question, and book an appointment slot online. That being said, in 2020 how in the heck do you make a Genius Bar appointment!? Now although the aesthetic and design has evolved over the years, Apple still stands behind the idea that customers can visit the Apple store to learn about new products, engage with product specialists to ensure they get the product that will work for their needs, go to the Genius Bar to have that product repaired when it is not functioning properly, and finally the ability to recycle that product after it has reached the end of its life cycle. рџ‰ I believe the Genius Bar is still a core part of Apples DNA, and has been deeply influential on how other retail stores look at customer service. Although I may be a bit impartial, itвЂ™s hands down my favorite area of the Apple store. This iconic service has been around almost 20 years since Apple retail first began. The Genius Bar at the Apple Store has been around since the very first Apple Store opened at Tysons Corner Center mall in Tysons, Virginia back in 2001.